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Company name

ATENTO LUXCO 1 S.A. (Luxemburgo), ATENTO TELESERVICIOS ESPAÑA, S.A.U. (España), ATENTO MEXICO HOLDCO, S. DE R.L. DE C.V. (México)

Project number

13494-01

Category C projects are those that are likely to result in very limited or no adverse environmental or social impacts or risks.

E&S category
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C

Country

Regional

Sector

Digital Economy

Status

Completed

Disclosed date

10/13/2021

Projected date at which a project will be put forward for the Board of Executive Directors’ approval.

Projected board date
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11/15/2021

Approval date

11/17/2021

Signed date

12/23/2021

Sponsoring entity

N/A

Investment Operations Department Contact

N/A

Investment type

Syndicated amount

N/A

Financing amount

USD $ 50,000,000

Currency

USD

Project scope and objective

The proposed transaction involves granting Atento a revolving credit line of up to US$50 million (US$43 million of which are committed and the other US$7 million are not) with a five-year tenor. The financing operation is aimed at funding Atento’s working capital and the capital investments needed to grow its Business Process Outsourcing (BPO) and Customer Relationship Management (CRM) operation in 11 member countries of IDB Invest.

 

Atento is the largest provider of management solutions and services for customer relations and business process outsourcing (CRM/BPO) in Latin America and is among the top five providers globally in terms of revenue. Atento has more than 140,000 employees. At present, the company is implementing methods of automation and digitization of processes that will ensure an optimization of its processes and offer nearshoring services.

 

The impact story of this project was highlighted on our 2021 Annual Report.

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Environmental and social review

IDB Invest conducts an environmental and social due diligence (ESDD) commensurate with the nature, scale, and stage of the project, and with its level of environmental and social risks and impacts. The ESDD will confirm the project E&S categorization and assess the project with respect to the client requirements in IDB Invest Environmental and Social Sustainability Policy. The results of the ESDD, including any identified gaps are described in the Environmental and Social Review Summary (ESRS) provided below. For projects approved as of 2016, any gaps with respect to IDB Invest's Environmental and Social Sustainability Policy at the time of the ESDD are addressed in the Environmental and Social Action Plan (ESAP) presented below, to comply with the date mentioned above.

ATENTO -ENVIRONMENTAL AND SOCIAL REVIEW SUMMARY (ESRS)

122.9 Kb

ATENTO ENVIRONMENTAL AND SOCIAL ACTION PLAN (ESAP)

112.6 Kb

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Contact information

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Alternatively, you may also use the following contact information :

Client Contact

EMAIL

N/A

PHONE NUMBER

N/A

POST OFFICE ADDRESS

N/A

IDB Invest Contact

EMAIL

requestinformation@idbinvest.org

PHONE

+1(202)-566-4566

ADDRESS

1350 New York Ave NW, Washington, DC 20005

For inquiries, comments and information requests about the project

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Learn more about how we provide private-sector solutions in the region .